Rora Bet Privacy Policy

Rora Bet respects your privacy and is committed to protecting your personal information. We collect account, verification, payment, betting and technical information to operate services, protect accounts and meet applicable obligations. This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. It also applies to visitors and people who contact us before registering.

“Personal data” means information that identifies you or can be linked to you. “Processing” means using that information, including collecting, storing, checking, sharing or deleting it. For questions about Rora Bet personal data or a privacy request, use the support channels listed on Contact Us.

Who We Are

This policy describes how Rora Bet handles player information in connection with its betting and gaming services for eligible adults in Ethiopia, including users in Addis Ababa and other regions. Availability is subject to applicable Ethiopian laws and regulations, eligibility requirements, relevant license conditions and regional restrictions. For operator identification, see About Us. Review License & Regulation and verify the current regulatory status against the competent authority’s latest information where available.

Information We Collect

The information needed depends on whether you browse, register, use a payment service, place bets or contact support. Collection should be limited to information needed for lawful operational, security and regulatory purposes.

• Account data: name, phone number, email address, date of birth, username and password-related security records.
• Verification data: identity documents, age-check results and information needed for identity verification, customer due diligence and fraud prevention. KYC, or “Know Your Customer”, means checks used to confirm who an account holder is.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records where applicable. Recording a call requires any notice or consent required by law.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords, one-time login codes or payment PINs to support. Submit verification documents only through an authorized service channel.

How We Use Personal Data

We process betting account data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account-holder information and payment records may be checked before a withdrawal is authorized.

Information may also be used to investigate suspicious betting patterns, multiple accounts, payment abuse, bonus abuse or unauthorized access. Technical and support records help diagnose errors, improve mobile access, app performance and games, and resolve complaints. We use contact details for important service notifications; marketing is sent only where allowed, with applicable consent requirements and opt-out options.

Other purposes include legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties where applicable, dispute resolution and responsible betting measures. Checks should be relevant to their purpose, rather than a reason to collect unnecessary information.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, it must be obtained for the relevant purpose. You may withdraw consent through the available controls or by contacting support; withdrawal does not invalidate earlier lawful processing or remove separate record-keeping obligations.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, improve page performance and support marketing measurement where allowed. Optional technologies are subject to applicable consent requirements. Blocking essential cookies may prevent login or other account functions. See our Cookie Policy for further information and available controls.

Data Sharing

Rora Bet does not sell personal data as a product. Information may be shared when necessary with third-party service providers: separate organisations that help deliver a service. These may include payment processors, identity verification providers, hosting and cloud providers, analytics and security services, customer support tools and professional advisers.

Access should be limited to the information and purpose needed, with appropriate confidentiality and data protection requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required. A payment provider may process transaction information under its own privacy notice; review that notice before using its service.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards for secure handling of personal data. You may contact us for information about transfers relevant to your account and the protections that apply.

Data Storage and Retention

Information is kept only as long as necessary for account operation, financial records, legal and regulatory obligations, complaints, dispute resolution, fraud prevention and responsible gaming records. The period depends on the record and the applicable requirements; closing an account does not automatically require immediate deletion of every record. When retention is no longer necessary, data should be securely deleted or anonymised so it no longer identifies you.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Measures include encryption where appropriate, access controls, secure login systems, security monitoring, backups, fraud detection, staff confidentiality requirements and internal handling procedures. No website, app or transmission method can guarantee complete security.

For Rora Bet account security, use a unique password, protect your phone and sign out on shared devices. Access Rora Bet login through the official website rather than an unsolicited message. Report suspected unauthorized access promptly.

Your Privacy Rights

Depending on applicable data protection laws, you may request access to your information, correction of inaccurate records, deletion, restriction of processing, objection to certain uses or an explanation of how information is handled. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons.

1. Step 1: Contact support through the official contact page and describe your request.
2. Step 2: Provide only the information reasonably needed to locate your records and verify your identity.
3. Step 3: Follow the secure instructions provided. Ask for an explanation of any limitation and the available complaint-handling procedure.

Age Restrictions and Children’s Data

Rora Bet services are intended only for eligible adults. We must not knowingly collect personal data from underage users. If you believe an underage person has submitted information, contact support so the account and data can be reviewed and handled as required. Read the Age Restriction Policy before registering.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and apply account restrictions. Some records may need to remain after closure to help maintain an exclusion. See Responsible Gaming for available measures and guidance.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment authorization checks and anti-fraud controls. Before registering or paying, verify the official domain and operator identity, read eligibility and KYC requirements, and check disclosed fees, transaction limits and withdrawal procedures.

When comparing website and app access, check whether the functions you need are available, how many steps they require and whether verification requirements differ. Download an app or APK only from a source identified through the official service. Before a deposit or withdrawal, review processing times and available support channels, and keep the transaction reference. Do not assume a bonus changes identity checks or withdrawal conditions.

Updates to This Policy

We may update this Privacy Policy when services, laws, security practices or processing activities change. Where required, significant changes will be communicated through an appropriate service notice, and fresh consent will be sought where necessary. Review this page periodically and contact us if a change affects your understanding of Rora Bet privacy.